Attendance & Cancellation Policy

MISSED CLASS POLICY 

We do not offer make up lessons and any missed lessons are not credited or refunded.

IMPORTANT INFORMATION on CANCELLATIONS, VACATIONS & ILLNESSES

Your child has a reserved time for his or her class. Please understand the instructors are there to teach your children even if your child does not show up. While STINGRAY Swim will do everything possible to find the perfect fit for you, it is your responsibility to schedule your lesson in a time that fits your child’s schedule. We would be delighted to reschedule classes for you before a session begins if needed. If you need to withdraw your child for an extended period of time due to illness or travel, please call or email the office for assistance. If you choose not to follow these guidelines no refund will be provided. 

STINGRAY SWIM CANCELLATIONS

If STINGRAY Swim must cancel a class, we will issue a refund for the class. In the event we experience a teacher illness or a problem with a pool/rental facility, we will make every effort to contact you prior to your class. However we may not be able to let you know until class time. If a substitute teacher is available, the class will be taught as scheduled and no refund will be given.

Please note: STINGRAY Swim reserves the right to cancel / change certain class times or instructors as deemed necessary.

HOLIDAYS

Makeup lessons will not be offered for holidays during which STINGRAY Swim schedules and conducts classes.